Order Policy:

Order Confirmation

Immediately after you have successfully placed your order with ReFaUSA.com, you will receive an email with information regarding the details of your order. This order confirmation email is your receipt, and can be printed for your records. The order confirmation email includes your order number (the same number that appeared on our website after successful submission of an order), product details and corresponding prices, any credits or promotional discounts, taxes, shipping charges (if applicable), your shipping and billing information, and shipping method.

Credit Card Trouble

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches the billing address on your account, try reentering your CVN or security code, and be sure that the card is current and valid. If a second error message is received after validating the information you've entered, contact Customer Service at 877-834-6677 and/or your financial institution for further assistance.

Changing the Shipping Address

You may change the shipping address anytime prior to your order being shipped. It usually takes 24-72 hours to ship out your order, and our process cutoff time is at 1:00PM PST Monday-Friday. No shipping on weekends.

Shipping Policy:

We ship to the United States and Canada. Orders are shipped via USPS Priority or DHL International, and your signature is required. ReFa USA is not responsible for lost or stolen packages.Please contact your local USPS office to claim for stolen or mis-delivered packages.

• We DO NOT SHIP to PO Boxes, APO, DPO or FPO addresses.
• We DO NOT SHIP to USPS or FedEx drop boxes, or any other type of public mailbox.
• We DO NOT SHIP to international courier or transportation/shipping centers in the United States, including NewYorkMailBox.com.

Shipping Costs & Delivery Times

Standard orders must be placed by 11:59PM PT to start processing on the next business day. Processing usually takes 1-2 business days, and orders will arrive within 3-5 business days from when the order is shipped. Delivery times are based on orders placed Monday-Friday.

Due to the impact of the COVID-19 pandemic, all orders are subject to shipping delays. All ReFa MIST Set and ReFa Gas Cartridge orders are ground shipping only. Please allow 7-14 business days for delivery.

Canadian Shipping Policy Statement:

ReFa USA now offers tiered $39 flat rate shipping to Canada for every $500 spent. I.e., orders of $500 or less cost $39 to ship, orders of $501-$1,000 cost $78 to ship, etc. Please note that orders over $500 may be split into different shipments. Customs duties may also be applied.

Shipping Carrier:

USPS Priority (USA) and DHL International (Canada) with Signature Required

ReFaUSA.com ships via USPS Priority within the USA and DHL International to Canada, and all orders require the recipient's signature upon receipt to avoid any product theft, loss or damage.

We cannot waive the signature requirement for any reason. However, you are welcome to contact your local USPS location and arrange for them to hold your package for pickup.

Tracking Packages:

Once your order is confirmed as having shipped, we will provide you with a tracking number so that you can track your package easily. A shipment notification with tracking information will be sent to your email address after your order is processed and leaves our facility.

Unsuccessful Delivery:

ReFaUSA.com is not responsible for incorrect shipping information or shipping addresses. It is the customer's responsibility to provide a correct and accurate shipping address and information. Any charges incurred by ReFaUSA.com to reroute a shipment or make an address correction will be the responsibility of the customer. ReFaUSA.com will make every attempt to contact the customer in advance to avoid additional shipping charges when possible. Please be sure to sign for your package to avoid any product theft, loss or damage. ReFa USA is not responsible for lost or stolen packages. If delivery is attempted and the driver is unable to deliver the package, USPS will return the package to ReFaUSA.com. Any charges incurred by ReFaUSA.com due to unsuccessful delivery will be the responsibility of the customer.

Refused Shipments:

Shipping charges incurred by ReFaUSA.com due to refused shipment will be the customer's responsibility.

Return Policy:

ReFaUSA.com provides a 30-day return window from the day of delivery for unopened or defective products. If you are unhappy with your purchase for any reason, you will be eligible for a full refund only if the item is unopened or defective. If the returned item has been opened but is not deemed defective, a 20% restocking fee will be deducted from your refund.
To initiate a return, please contact customer service to request a Return Merchandise Authorization number (RMA) and further instructions. Once the RMA has been issued and any applicable merchandise returned, we will issue you a refund or replacement in accordance with the RMA and our Return Policy.

Warranty Policy:

Our warranty states that all ReFa devices will be free of defects and function as intended for a period of one year from the date of purchase. We will repair or replace any ReFa device that fails to function correctly due to any manufacturing or design flaw within one year from the date of purchase, completely free of charge. Further warranty information and instructions are provided on the warranty card included with every ReFa device. Warranty can only be redeemed at the original purchase location. ReFa devices that are not sold on ReFaUSA.com are not covered by our warranty. Warranty is not available for skincare/perishable products.

Repair/Exchange

For all repairs or exchanges, please contact Customer Service at www.ReFaUSA.com/contact-us
Email: info@refausa.com
Phone: 888-834-6677
Monday-Friday 9:00AM-6:00PM PST

Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return, please contact Customer Service. We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse. If the returned item does not meet our Return Policy criteria (unopened with all of the original packaging and accessories), then no refund will be given – and the returned item will be shipped back to the customer at their own expense.

Return Shipping Costs

If a return is due to any fault of the customer, such as an incorrect item being ordered or a delivery address being entered incorrectly, the customer shall be responsible for the return shipping costs. If the return is due to an error on the part of ReFaUSA.com, such as shipment of an incorrect item or damage to an item upon arrival, ReFaUSA.com shall be responsible for the return shipping costs.

Return shipping fee is only covered for defective products within the United States and Canada. Product purchased outside of U.S. and Canada, or defective claims outside of U.S. and Canada, customers shall be responsible for the shipping fee for both return and new shipment, also any custom or duty fees if occur. 

Payment Policy:

Acceptable Payments

ReFaUSA.com accepts VISA, MasterCard, American Express, Discovery and PayPal.
All payments are held for verification at the time of purchase, and are processed upon shipment of the order.

Orders typically ship within 1-2 business days from the time they are received.

Gift Wrap

ReFa offers an elegant gift wrap option for an additional charge, which features a signature ReFa gift bag printed on luxury stock with rope handles and decorative tissue paper.

ReFa E-Gift Cards

ReFa offers e-gift cards in a range of denominations and elegant designs. ReFa e-gift cards are redeemable on ReFaUSA.com, and can be emailed to the recipient instantly for last-minute holiday gifting.

Q&A:

Where is my order confirmation?

Order confirmations are sent immediately after placing an order. If you do not receive one, check your spam folder. You may also log in to your account to view your order status.

When will my order be shipped? When will it arrive?

Orders placed Monday-Friday before 9:00AM PST will be shipped the same day. If your order is placed after 9:00AM PST, it will ship the following business day. Orders are not shipped or delivered on weekends or holidays.

Where is my shipping confirmation?

You will receive an email confirmation with UPS TRACKING info once your order has been shipped. You may also log in to your account to view your order status.

How do I return an item?

Contact Customer Service to receive your Return Merchandise Authorization (RMA).
Email: info@refausa.com
Phone: 888-834-6677
Monday-Friday 9:00AM-6:00PM PST

I am having trouble with my credit card information for my online order.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches the billing address on your account, try re-entering your CVN or security code, and be sure that the card is current and valid. If a second error message is received after validating the information you've entered, contact Customer Service and/or your financial institution for further assistance.

What’s the difference between the Ray and non-Ray collections?

The difference between the Ray and non-Ray collections is that the solar panel in the Ray collection is larger, and allows more microcurrent to pass through the device. Devices in the Ray collection also feature a special hand grip design.

Safety Precautions

Before using your ReFa product, please read the instruction manual carefully and use the product correctly.

People with any of the following conditions should not use any ReFa products as injury or irritation may occur:

• People prone to allergies or people with metal allergies.
• People with any skin disease, including atopic dermatitis or sensitive skin.
• Women who are or may become pregnant, or who are menstruating.
• People with any hemorrhagic condition, hemophilia or any blood abnormality.
• People who form bruises or purple spots easily.
• People who cannot declare their own intentions, who are paralyzed, or who have any perceptual disorder.
• People with high blood pressure.
• People with any bone disorder.

Do not use your ReFa product in the following cases, or on any of the following parts of the body, as injury or irritation may occur:

• If you are ill or in otherwise poor health.
• When or after you have been drinking or taking medication, or when feeling intense fatigue.
• On wounds or over the eyes, mouth and other mucous membranes.
• When and where your skin has eczema, swelling, acne, or suppuration.
• When and where your skin has dermatitis, sunburn or another abnormality.
• On skin you have depilated that day.
• On locations where you have had plastic surgery or injections.
• On locations with embedded metal, plastic, silicone, etc.
• On delicate body parts such as fingers, the throat or the Achilles tendon.

Do not disassemble, alter or repair your ReFa product. Doing so will void any product warranty and may cause accident or injury.

• For repairs, contact Customer Service.
  Email: info@refausa.com
  Phone: 888-834-6677
  Monday-Friday 9:00AM-6:00PM PST
• Never place any ReFa product in a microwave oven or high-pressure container. Doing so may cause accident or injury.
• Keep away from open flames and other sources of heat.

Disclaimer

MTG will bear no responsibilities for any damage caused by abnormal conditions, such as fire, earthquakes, riots, terrorism, and intentional or negligent misuse by customers. The effectiveness of the claims made on this website will vary by individual.