Immediately after you have successfully placed your order with ReFaUSA.com, you will receive an email with information regarding the details of your order. This order confirmation email is your receipt, and can be printed for your records. The order confirmation email includes your order number (the same number that appeared on our website after successful submission of an order), product details and corresponding prices, any credits or promotional discounts, taxes, shipping charges (if applicable), your shipping and billing information, and shipping method.
Credit Card Trouble
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches the billing address on your account, try reentering your CVN or security code, and be sure that the card is current and valid. If a second error message is received after validating the information you've entered, contact Customer Service at 877-834-6677 and/or your financial institution for further assistance.
Changing the Shipping Address
You may change the shipping address any time prior to your order being shipped. It usually takes 24-72 hours to ship out your order, and our process cutoff time is at 1:00PM PST Monday-Friday. No shipping on weekends.
We ship to the United States and Canada. Orders are shipped via USPS Priority or DHL International, and your signature is required. ReFa USA is not responsible for lost or stolen packages. Please contact your local USPS office to claim for stolen or mis-delivered packages.
- We DO NOT SHIP to PO Boxes, APO, DPO or FPO addresses.
- We DO NOT SHIP to USPS or FedEx drop boxes, or any other type of public mailbox.
- We DO NOT SHIP to international courier or transportation/shipping centers in the United States, including NewYorkMailBox.com.
Shipping Costs & Delivery Times
Standard orders must be placed by 11:59PM PT to start processing on the next business day. Processing usually takes 1-2 business days, and orders will arrive within 3-5 business days from when the order is shipped. Delivery times are based on orders placed Monday-Friday.
Due to the impact of the COVID-19 pandemic, all orders are subject to shipping delays. All ReFa MIST Set and ReFa Gas Cartridge orders are ground shipping only. Please allow 7-14 business days for delivery.
|Ship To||Shipping Method||Shipping Cost||Region||Total Delivery Time
(including processing time)
|USA||Standard 3-5 Business Day Shipping
|FREE for orders of $150 or more
$8 flat rate for orders less than $150
|Lower 48 States||4-7 business days|
|CANADA||5-10 Business Day Shipping
|$39 for every $500 spent (plus customs duties, if applicable)||All Provinces||6-14 business days|
Canadian Shipping Policy Statement:
ReFa USA now offers tiered $39 flat rate shipping to Canada for every $500 spent. I.e., orders of $500 or less cost $39 to ship, orders of $501-$1,000 cost $78 to ship, etc. Please note that orders over $500 may be split into different shipments. Customs duties may also be applied.
USPS Priority (USA) and DHL International (Canada) with Signature Required
ReFaUSA.com ships via USPS Priority within the USA and DHL International to Canada, and all orders require the recipient's signature upon receipt to avoid any product theft, loss or damage.
We cannot waive the signature requirement for any reason. However, you are welcome to contact your local USPS location and arrange for them to hold your package for pickup.
Once your order is confirmed as having shipped, we will provide you with a tracking number so that you can track your package easily. A shipment notification with tracking information will be sent to your email address after your order is processed and leaves our facility.
ReFaUSA.com is not responsible for incorrect shipping information or shipping addresses. It is the customer's responsibility to provide a correct and accurate shipping address and information. Any charges incurred by ReFaUSA.com to reroute a shipment or make an address correction will be the responsibility of the customer. ReFaUSA.com will make every attempt to contact the customer in advance to avoid additional shipping charges when possible. Please be sure to sign for your package to avoid any product theft, loss or damage. ReFa USA is not responsible for lost or stolen packages. If delivery is attempted and the driver is unable to deliver the package, USPS will return the package to ReFaUSA.com. Any charges incurred by ReFaUSA.com due to unsuccessful delivery will be the responsibility of the customer.
Shipping charges incurred by ReFaUSA.com due to refused shipment will be the customer's responsibility.
ReFaUSA.com provides a 30-day return window from the day of delivery for unopened or defective products. If you are unhappy with your purchase for any reason, you will be eligible for a full refund only if the item is unopened or defective. If the returned item has been opened but is not deemed defective, a 20% restocking fee will be deducted from your refund.
To initiate a return, please contact customer service to request a Return Merchandise Authorization number (RMA) and further instructions. Once the RMA has been issued and any applicable merchandise returned, we will issue you a refund or replacement in accordance with the RMA and our Return Policy.
Our warranty states that all ReFa devices will be free of defects and function as intended for a period of one year from the date of purchase. We will repair or replace any ReFa device that fails to function correctly due to any manufacturing or design flaw within one year from the date of purchase, completely free of charge. Further warranty information and instructions are provided on the warranty card included with every ReFa device. Warranty can only be redeemed at the original purchase location. ReFa devices that are not sold on ReFaUSA.com are not covered by our warranty. Warranty is not available for skincare cosmetics or other perishable products.
For all repairs or exchanges, please contact Customer Service at www.ReFaUSA.com/contact-us
Monday-Friday 9:00AM-6:00PM PST
Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return, please contact Customer Service. We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse. If the returned item does not meet our Return Policy criteria (unopened with all of the original packaging and accessories), then no refund will be given – and the returned item will be shipped back to the customer at their own expense.
Return Shipping Costs
If a return is due to any fault of the customer, such as an incorrect item being ordered or a delivery address being entered incorrectly, the customer shall be responsible for the return shipping costs. If the return is due to an error on the part of ReFaUSA.com, such as shipment of an incorrect item or damage to an item upon arrival, ReFaUSA.com shall be responsible for the return shipping costs.
Return shipping fee is only covered for defective products within the United States and Canada. Product purchased outside of U.S. and Canada, or defective claims outside of U.S. and Canada, customers shall be responsible for the shipping fee for both return and new shipment, also any custom or duty fees if occur.
ReFaUSA.com accepts VISA, MasterCard, American Express, Discovery, PayPal and Amazon Pay. All payments are held for verification at the time of purchase, and are processed upon shipment of the order.
Orders typically ship within 3-5 business days from the time they are received.
Where is my order confirmation?
Order confirmations are sent immediately after placing an order. If you do not receive one, check your spam folder. You may also log in to your account to view your order status.
When will my order be shipped? When will it arrive?
Orders placed Monday-Friday before 9:00AM PST will be shipped the same day. If your order is placed after 9:00AM PST, it will ship the following business day. Orders are not shipped or delivered on weekends or holidays.
Where is my shipping confirmation?
You will receive an email confirmation with UPS TRACKING info once your order has been shipped. You may also log in to your account to view your order status.
How do I return an item?
Contact Customer Service to receive your Return Merchandise Authorization (RMA).
Monday-Friday 9:00AM-6:00PM PST
I am having trouble with my credit card information for my online order.
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches the billing address on your account, try re-entering your CVN or security code, and be sure that the card is current and valid. If a second error message is received after validating the information you've entered, contact Customer Service and/or your financial institution for further assistance.
What’s the difference between the Ray and non-Ray collections?
The difference between the Ray and non-Ray collections is that the solar panel in the RAY collection is larger, and allows more microcurrent to pass through the device. Devices in the RAY collection also feature a special hand grip design.
Before using your ReFa product, please read the instruction manual carefully and use the product correctly.
People with any of the following conditions should not use any ReFa products as injury or irritation may occur:
- People prone to allergies or people with metal allergies.
- People with any skin disease, including atopic dermatitis or sensitive skin.
- Women who are or may become pregnant, or who are menstruating.
- People with any hemorrhagic condition, hemophilia or any blood abnormality.
- People who form bruises or purple spots easily.
- People who cannot declare their own intentions, who are paralyzed, or who have any perceptual disorder.
- People with high blood pressure.
- People with any bone disorder.
Do not use your ReFa product in the following cases, or on any of the following parts of the body, as injury or irritation may occur:
- If you are ill or in otherwise poor health.
- When or after you have been drinking or taking medication, or when feeling intense fatigue.
- On wounds or over the eyes, mouth and other mucous membranes.
- When and where your skin has eczema, swelling, acne, or suppuration.
- When and where your skin has dermatitis, sunburn or another abnormality.
- On skin you have depilated that day.
- On locations where you have had plastic surgery or injections.
- On locations with embedded metal, plastic, silicone, etc.
- On delicate body parts such as fingers, the throat or the Achilles tendon.
Do not disassemble, alter or repair your ReFa product. Doing so will void any product warranty and may cause accident or injury.
- For repairs, contact Customer Service.
Monday-Friday 9:00AM-6:00PM PST
- Never place any ReFa product in a microwave oven or high-pressure container. Doing so may cause accident or injury.
- Keep away from open flames and other sources of heat.
MTG will bear no responsibilities for any damage caused by abnormal conditions, such as fire, earthquakes, riots, terrorism, and intentional or negligent misuse by customers. The effectiveness of the claims made on this website will vary by individual.
ReFa and eSSENTIAL Accessibility
ReFa is continually working to make its web content and resources accessible as part of its online inclusion efforts. We are actively working to improve the accessibility and usability of our website and adhere to many of the available standards and guidelines.
Our goal is to ensure that everyone has access to information on our website (https://www.refausa.com) and can fully interact without barriers. We are currently working to identify potential accessibility issues and ensure that we are striving to improve the usability of the site for people of all abilities. Measures have been taken to ensure that we follow best practices as put forth by the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG) 2.0 Level A & AA and working toward WCAG 2.1.
Additionally, we provide an Assistive Technology app featured on our website for customers who have trouble typing, gesturing, moving a mouse or reading. The app incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation and more that empower the customer to overcome their challenges and access the website with ease.
If you experience any difficulty in accessing our site, please contact us at firstname.lastname@example.org or call us at 888-834-6677.
The eSSENTIAL Accessibility Application (“App”)
eSSENTIAL Accessibility’s innovative assistive technology application (“App”) enhances the customer experience for people who have trouble typing, moving a mouse, gesturing or reading a screen.
This icon serves as a link to download the App, at no cost.
The eSSENTIAL Accessibility App
WHAT IS IT?
The technology is a suite of keyboard, mouse and touch replacement solutions designed to make the digital world accessible to people with physical disabilities.
The App features tools such as:
Visual click assist
The App is easy-to-use and can be activated quickly.
WHO IS IT FOR?
The App is primarily to assist people who have trouble typing, moving a mouse, or reading due to a variety of conditions, such as:
Age related factors
Mild visual impairment
Limited proficiency in English
Other learning or reading issues
HOW CAN YOU DOWNLOAD IT?
Click here to download the App for Windows, Mac and Android. This page also provides more detailed information including system requirements and user guides.
WHAT IF YOU HAVE QUESTIONS?
For customer service and support for the eSSENTIAL Accessibility App please contact eSSENTIAL Accessibility by email at email@example.com or by phone at 1 (866) 333-3909.
How Do We Collect Your Personal Information?
Information You Provide. You may visit our Website without telling us anything about yourself. If you contact us and choose to provide personally identifiable information, such as your email address or mailing address (“Personal Information”), we will use that information and may share it with other companies and/or individuals (e.g., our partners, consultants, and service providers) for the purpose for which you submitted it to us.
Account and Payment Information. If you create a ReFa USA account through the Website, we will collect and make available to you Personal Information that may include your billing and shipping address, and information regarding your orders, such as order number, order date, payment status, fulfillment status, email address, telephone number and purchase price. We utilize the payment vendor Shopify to process credit card information for your purchases through the Website, but neither ReFa nor Shopify stores your credit card or CVV number.
Domain Information. From time to time, our Website may be configured to collect domain information. This data enables us to become more familiar with which users visit our site, how often they visit and what parts of the site they visit most often. ReFa USA uses this information to improve our Website. No personally identifiable information is gathered in this process. This information is collected automatically and requires no action on your part.
How Do We Use Your Personal Information?
Do We Disclose Any Personal Information to Outside Parties?
Disclosures to Third Parties Assisting In Our Operations. ReFa USA may share your Personal Information under confidentiality agreements with other companies that work with, or on behalf of, ReFa USA to provide products and services, such as a cloud hosting company or identity verification service. For example, ReFa USA shares Personal Information with Shopify when it uses Shopify’s Power BI Connector application to analyze customer data. These companies may use your Personal Information to assist ReFa USA in its operations. However, these companies do not have any independent right to share this information.
Disclosures Under Special Circumstances. We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law. In such circumstances, we will take appropriate measures to ensure that the requester understands the sensitive nature of the Personal Information that they may receive.
Automatically Collected Information and Anonymous Information
Each time a Visitor comes to the Website, ReFa USA collects some information to improve the overall quality of the Visitor’s online experience.
Aggregated Data. ReFa USA collects aggregate queries for internal reporting and also counts, tracks, and aggregates the Visitor’s activity into ReFa USA’s analysis of general traffic-flow at the Website. To these ends, ReFa USA may merge information about you into aggregated group data. In some cases, ReFa USA may remove personal identifiers from Personal Information and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with ReFa USA’s affiliates, business partners, service providers and/or vendors; if it does so, ReFa USA will not disclose your individual identity.
Web Server Logs and IP Addresses. An Internet Protocol (“IP”) address is a number that automatically identifies the computer or device you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. ReFa USA may use IP addresses to conduct Website analyses and performance reviews and to administer the Website.
Cookies and Web Beacons. Periodically, some pages on this Website may use “cookies,” which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customization the next time you visit us. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. You can also refuse all cookies by turning them off in your browser. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on this Website. Information that we collect through cookies includes (i) the name and version of the operating system on the Visitor’s computer, (ii) the name and version of the Visitor’s browser, (iii) which page on the Site the Visitor is currently reading, as well as clicks and time spent on a particular page, (iv) if the Visitor was sent to the current page by some other page on the web, the universal resource locator (“URL”) of the referring web page, and (v) geolocation of the Visitor’s computer or device. Some of the Site’s web pages may use web beacons in conjunction with cookies to compile aggregate statistics about Site usage. A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of the Website. Some web beacons may be unusable if you elect to reject their associated cookies.
The security of your data is very important to ReFa USA. We have implemented appropriate security measures preventing your Personal Information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. However, you should know that no website operator, including ReFa USA, can fully eliminate security risks associated with Personal Information. While ReFa USA has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the Website or via e-mail cannot be guaranteed.
Your California Privacy Rights
If you are a California resident, California law provides you with the following rights with respect to your Personal Information:
- The right to know what Personal Information we have collected, used, disclosed and sold about you. To submit a request to know, you may call us at 888-834-6677 or visit here. You also may designate an authorized agent to make a request for access on your behalf, by requesting the Designation of An Authorized Agent Form through our Contact Us Page.
- The right to request that we delete any Personal Information we have collected about you. To submit a request for deletion, you may call us at 888-834-6677 or visit here. You also may designate an authorized agent to make a request for deletion on your behalf, by requesting the Designation of An Authorized Agent Form through our Contact Us Page.
When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. If you do not have an account with us, we may ask for [your email address, order numbers of previous orders of our products and services, the last four digits of a credit or debit card or a bank account number used to make a purchase, or the date of your last purchase from us] . We also may use a third-party verification provider to verify your identity.
We do not sell your Personal Information.
Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.
Children's Privacy Protection
Under Age 13
ReFa USA understands the importance of protecting children's privacy in the interactive online world. The Website is not designed for, or intentionally targeted at, children under 13 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any Personal Information to ReFa USA or the Website.
Under Age 18
Minors under 18 years of age may have the Personal Information that they have provide to ReFa USA through the Website deleted by sending an email to firstname.lastname@example.org requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
Response to “Do Not Track” Signals
Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, ReFa USA does not process or respond to “Do Not Track” signals.
Updating Your Information
If you wish to stop receiving e-mails or other communications from us, or if you have submitted Personal Information through our Website and would like that information deleted from our records, please notify us at email@example.com.
Links to Third Party Websites
As a convenience to our Visitors, this Website may contain links to other sites that we believe may offer useful information. As stated in more detail in the Website Terms of Service, the terms of usage and other conditions of use posted on those sites, and not the policies and procedures we described here, apply to those sites. Your linking to any other websites is at your own risk, and you are responsible for learning about and complying with the terms of usage and other conditions posted on those websites.
For Additional Information
Use of the Website—By accessing www.refausa.com("website"), you warrant and represent to the owner, ReFa USA. ("website owner") that you are legally entitled to do so and to make use of information made available via the website.
Trademarks and Contents—The trademarks, text, user and visual interfaces, sounds, music, names, coupons, computer graphics, images, logos and service marks (collectively “trademarks”) displayed on this website are the registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties—The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability—The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms—If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Terms of Sale
By placing an order you are offering to purchase a product(s) on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price(s).
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with www.refausa.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The website owner retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be the website owner or may in some cases be a third party licensee of the website owner. When a contract is made with such third party, the website owner shall not act as either agent or principal, and the sale contract is made between you and such third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised to changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Severability—Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
You must not misuse this Website. You shall not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website(refausa.com). Breaching this provision would constitute a criminal offense and the website owner will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
Applicable Law and Jurisdiction—Use of this website shall in all respects be governed by the laws of the state of California, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the California state courts located in Los Angels county, California, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
You agree to indemnify, defend and hold harmless the website and the website owner, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms of Service.
The website shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
<Notice to unauthorized sellers, imitators, and counterfeiters>
ReFa USA. is the sole North American importer and distributor of ReFa products, as well as, the exclusive licensee of copyrighted marketing materials and trademarks of ReFa products. Any unauthorized sellers of ReFa products or any unauthorized use of ReFa patents, copyrighted materials, or trademarks shall constitute infringement of ReFa USA.'s exclusive rights to use ReFa properties in the United States and Canada. Under United States federal law, ReFa USA. is entitled to an injunction against any continued infringement and to recover damages resulting from infringing conduct. If unauthorized sellers continue to infringe patent, copyright, or trademark rights, legal counsel will be referred to with instructions to seek all available legal redress from unauthorized sellers, including, and not limited to, treble damages for willful infringements.