Shipping policy
Shipping Policy:
We ship to the United States only. Orders are shipped via DHL. Your signature may be required upon delivery depending on the destination and DHL’s delivery policy. ReFa USA is not responsible for lost or stolen packages. Please contact your local DHL office to claim for stolen or mis-delivered packages.
We DO NOT SHIP to PO Boxes, APO, DPO or FPO addresses.
We DO NOT SHIP to DHL drop boxes, or any other type of public mailbox.
We DO NOT SHIP to international courier or transportation/shipping centers in the United States, including NewYorkMailBox.com.
Shipping Costs & Delivery Times
Standard orders must be placed by 4:59 PM JST to start processing on the next business day. Processing usually takes 1–2 business days, and orders will arrive within 3–5 business days from when the order is shipped. Delivery times are based on orders placed Monday–Friday.
Please note that, due to unforeseen circumstances and external factors beyond our control, all orders may experience shipping delays.
Ship To / Shipping Method / Shipping Cost / Region / Total Delivery Time (including processing time)
USA
Standard 5–14 Business Day Shipping (DHL)
FREE for orders of $80 or more
$40 flat rate for orders less than $80
All States
7–14 business days
Shipping Carrier / Tracking / Unsuccessful Delivery
Shipping Carrier:
DHL (All USA orders)
ReFaUSA.com ships via DHL for all orders within the USA. Depending on the destination and order value, a recipient’s signature may be required upon receipt to help prevent product theft, loss, or damage.
We cannot waive the signature requirement for any reason when it is applied by DHL. However, you are welcome to contact your local DHL location and arrange for them to hold your package for pickup.
Tracking Packages:
Once your order is confirmed as having shipped, we will provide you with a DHL tracking number so that you can track your package easily. A shipment notification with tracking information will be sent to your email address after your order is processed and leaves our facility.
Unsuccessful Delivery:
ReFaUSA.com is not responsible for incorrect shipping information or shipping addresses. It is the customer's responsibility to provide a correct and accurate shipping address and information. Any charges incurred by ReFaUSA.com to reroute a shipment or make an address correction will be the responsibility of the customer. ReFaUSA.com will make every attempt to contact the customer in advance to avoid additional shipping charges when possible. Please be sure to sign for your package to avoid any product theft, loss, or damage. ReFa USA is not responsible for lost or stolen packages. If delivery is attempted and the driver is unable to deliver the package, DHL may return the package to ReFaUSA.com. Any charges incurred by ReFaUSA.com due to unsuccessful delivery will be the responsibility of the customer.
Refused Shipments:
Shipping charges incurred by ReFaUSA.com due to refused shipment will be the customer's responsibility.