Refund policy

Return Policy:

ReFaUSA.com provides a 30-day return window from the day of delivery for unopened or defective products. If you are unhappy with your purchase for any reason, you will be eligible for a full refund only if the item is unopened or defective. If the returned item has been opened but is not deemed defective, a 20% restocking fee will be deducted from your refund. Please also make sure to keep your receipt and send the copy of the receipt by email with your first inquiry to customer service.  Without the receipt of purchase and the product warranty, needed to ensure authenticity, we cannot proceed with the refund.
To initiate a return, please contact customer service to request a Return Merchandise Authorization number (RMA) and further instructions. Once the RMA has been issued and any applicable merchandise returned, we will issue you a refund or replacement in accordance with the RMA and our Return Policy.

Warranty Policy:

Our warranty states that all products purchased on https://refausa.com/ will be free of defects and function as intended for a period of one year from the date of purchase. We will repair or replace any eligible product purchased on https://refausa.com/ that fails to function correctly due to any manufacturing or design flaw within one year from the date of purchase, completely free of charge. Further warranty information and instructions are provided on the warranty card or instruction leaflet included with your product, where applicable.
Warranty can only be redeemed through the original purchase location. Products that are not purchased on https://refausa.com/ are not covered by our warranty. Warranty is not available for skincare cosmetics or other perishable products. Please make sure to keep your receipt and send a copy of the receipt by email with your first inquiry to Customer Service. Without the receipt of purchase and the product warranty information needed to ensure authenticity, we cannot proceed with a refund or warranty service.

Repair/Exchange

For all repairs or exchanges for products purchased on https://refausa.com/, please contact Customer Service at https://www.refausa.com/contact-us or by email at info@refausa.com.
Email: info@refausa.com
Monday–Friday 9:00 AM–4:00 PM JST

Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return, please contact Customer Service. We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse. If the returned item does not meet our Return Policy criteria (unopened with all of the original packaging and accessories), then no refund will be given, and the returned item will be shipped back to the customer at their own expense.

Return Shipping Costs

If a return is due to any fault of the customer, such as an incorrect item being ordered or a delivery address being entered incorrectly, the customer shall be responsible for the return shipping costs. If the return is due to an error on the part of ReFaUSA.com, such as shipment of an incorrect item or damage to an item upon arrival, ReFaUSA.com shall be responsible for the return shipping costs.
Return shipping fees are only covered for defective products purchased on https://refausa.com/ and shipped within the United States. Products purchased outside of the United States, or defective claims for products used or shipped outside of the United States, require the customer to be responsible for the shipping fees for both the return and the new shipment, as well as any customs or duty fees that may occur.