We offer a selection of ReFa shampoos, conditioners, and hairbrushes.

Yes. All products sold on this website are genuine ReFa products supplied directly by MTG Co., Ltd.

For hygiene and safety reasons, opened or used shampoos, conditioners, other consumable products, and hairbrushes are not eligible for change-of-mind returns.

If your item arrives damaged or defective, or if you receive the wrong item, please contact our customer service team so we can arrange a replacement at no additional cost to you. Please see our Returns section for details.

All prices are displayed in U.S. dollars (USD), and payments are processed in USD.

Payments are processed through Shopify Payments. The payment methods available for your order will be displayed at checkout.

You may request a cancellation or shipping address change before your order ships, provided that you contact us by 11:00 a.m. Japan Standard Time (JST) on the calendar day after your order is placed.

The cutoff is based on the date your order is placed in Japan Standard Time, not your local U.S. time. If your order ships before this deadline, we will no longer be able to cancel it or change the shipping address.

To request a cancellation or address change, please use our contact form and include your order number.

Contact form:
https://refausa.com/pages/contact

Please contact us as soon as possible through our contact form and include both order numbers.

Cancellation requests for duplicate orders are subject to the same deadline and shipping restrictions described above. We will review your request and do our best to assist you.

Contact form:
https://refausa.com/pages/contact

Please check your spam or junk folder first.

If you still cannot find the email, please contact our customer service team with the name and email address used to place your order.

Please use our contact form for questions about products, orders, shipping, or returns.

For order-related inquiries, please include your order number so that we can assist you efficiently.

Contact form:
https://refausa.com/pages/contact

We aim to respond to inquiries within 1–2 business days.

Our customer service team operates on Japan Standard Time (JST). Business days are Monday through Friday, excluding Japanese public holidays.

All orders are shipped directly from our fulfillment facility in Japan to your U.S. delivery address via FedEx.

We deliver to the contiguous United States and Hawaii.

We do not deliver to Alaska, U.S. territories, P.O. boxes, or APO, FPO, or DPO addresses.

No. For security reasons, we do not ship to freight forwarders, package or mail forwarding services, or commercial mailbox locations.

Enjoy complimentary shipping on orders with a merchandise subtotal of $80 or more after discounts, excluding taxes and shipping charges.

For orders with a merchandise subtotal under $80 after discounts, a flat shipping fee of $40 applies.

All amounts are in U.S. dollars.

Orders are typically processed and shipped within 1–2 business days. Once shipped, delivery typically takes an additional 3–4 business days.

For order processing and dispatch, business days are Monday through Friday, excluding Japanese public holidays.

Delivery timeframes are estimates and are not guaranteed. Customs processing, local holidays, weather conditions, and other circumstances beyond our control may occasionally affect delivery.

We ship via FedEx.

Once your order has shipped, tracking information will be provided so you can follow its progress with FedEx.

Shipment updates may also be sent by SMS, depending on the contact information provided and the availability of SMS notifications.

Please check your FedEx tracking information for the latest updates.

Delivery may be affected by weather conditions, customs inspections, carrier delays, or other circumstances beyond our control.

If your tracking information has not been updated for several business days, please contact us for assistance.

No. All applicable customs duties, import taxes, and FedEx customs brokerage fees are included in the total you pay at checkout.

You will not be asked to pay any additional import-related charges upon delivery.

To request a return, please contact our customer service team within 90 days of purchase. You must obtain a Return Merchandise Authorization (RMA) number before sending any items back.

For hygiene and safety reasons, opened or used shampoos, conditioners, other consumable products, and hairbrushes are not eligible for change-of-mind returns.

If your item arrives damaged or defective, or if you receive the wrong item, please contact us so we can arrange a replacement at no additional cost to you.

1. Contact us through our contact form within 90 days of purchase. Please include your order number, the item you wish to return, and the reason for your request.
2. Our customer service team will review your request and, if the return is eligible, provide an RMA number and return instructions.
3. Ship your return according to the instructions provided by our team.

For returns due to customer error or a change of mind, including ordering the wrong item or entering an incorrect shipping address, you are responsible for return shipping costs. Original shipping charges are non-refundable in these cases.

If the return is due to an error on our part, such as an incorrect item or an item that arrives damaged or defective, ReFa USA will cover the associated shipping costs.

Please contact us before arranging a return so we can provide instructions.

All authorized returns must be sent to Japan. Please obtain a Return Merchandise Authorization (RMA) number and return instructions from our customer service team before shipping your items.

Return address:
MTG Fushimi Sales Office
Nagoya Fushimi I-Mark Bldg., 7F
1-23-10 Sakae, Naka-ku
Nagoya, Aichi 460-0008
Japan
Tel: +81-52-684-9121

Once we receive your returned items, please allow up to two weeks for inspection and refund processing.

We are sorry if your order does not arrive as expected.

Please contact us through our contact form with your order number and a description of the issue.

We will arrange a replacement at no additional cost to you, including any necessary return shipping. Please contact us before sending the item back so we can provide the appropriate instructions.

Please do not send any items back before receiving your RMA number.

The 90-day deadline applies to contacting our customer service team, not to the arrival of your return.

Contact form:
https://refausa.com/pages/contact